Red Ground Surety Bonding
What is Red Ground Surety BondingWhen you shop on Red Ground Grand Bazaar online stores, you can rest assured that your purchase is protected by Red Ground Surety Bonding. Grand Bazaar care about your satisfaction; you get identity theft protection, purchase protection, and a lowest price guarantee from Red Ground - all included free with your purchase.
Shop with Confidence
When you purchase anything from Red Ground Grand Bazaar stores, you will automatically receive your Red Ground Surety Bonding benefits. If you need to file a claim, we are here to help. Enrollment is absolutely free and there is nothing extra to do on your end.
Identity Theft Protection
If your identity is stolen or damaged, online, or off, you will have access to recovery services and be reimbursed for expenses up to $1,000 for costs like attorney fees, removing incorrect judgments, and disputing credit reports.
Purchase Guarantee
If you do not receive the products or services ordered in accordance with the merchant's terms of service, we will help to resolve the problem or issue you a refund up to $1,000.
Lowest Price Guarantee
Online prices change all the time. If a merchant lowers the price of an item on their website, we'll refund you the difference, up to $100.
Terms and Conditions
Buyer means a user of Red Ground Grand Bazaar who has purchased products and requested Seller to provide Surety Bonding.
Seller, for the avoidance of doubt, means a user, registered or resident in Turkey and/or East Africa, who sells products on Red Ground Grand Bazaar and agrees to provide Surety Bonding to Buyer.
Surety Bonding Purchase Contract” or “Purchase Contract” , ” means a sales and purchase contract entered into by and between a Buyer and a Seller using an execution method approved by Red Ground which stipulates the rights and obligations in connection with the exportation of products and Surety Bonding.
Surety Bonding Sample Purchase Contract” or “Sample Order” , ” means a sales and purchase contract between a Buyer and a Seller in terms of the seller providing sample(s) to the buyer and signed or confirmed by both parties by logging Red Ground, containing sample order provision (including good category, quantity, price and other order information) and other Surety Bonding provisions.
Refund and Return Policy
Standard Return PolicyRedGround applies very strict Pre-Shipment and On-Arrival inspection performed by internationally certified third-party Product Inspection Companies. Against all odds:
You have 14 calendar days to return an item from the date you received it in following conditions
- Purchased product is not in compliance with the product description and specifications displayed online and/or stipulated in purchase contract
- Seller fails to provide valid documentation for the change of ownership
- Seller commits any other material breach of the purchase contract.
- We will perform a careful quality check.
- If the claim is valid we will refund you according to your requested refund method.
- The process may take up to 7 days from when your return request was submitted.
- If the claim is invalid the item will be sent back to you at your own cost.
- We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling.
The Purchase Contract: ships out products later than Shipment Date or did not ship out the products at all; or: (i) failure to deliver products in compliance with the Product Description and Specifications, or (ii) failure to provide valid documentation in support of change of ownership of the products to the Buyer, or (iii) failure to provide valid documentation including but not limited to corresponding invoice (or certification) in support of delivery, or (iv) commits any other material breach of the Purchase Contract, in each case resulting in a material damage to the value of the products or the commercial objective known or should be known to both Seller and Buyer becoming unachievable)
The Sample Purchase Contract: (i) ships out products later than shipment date, or (ii) did not ship out the products at all (including insufficient product quantity), or (iii) commits any other material breach of the Sample Purchase Contract, in each case resulting in a material damage to the value of the products or the commercial objective known or should be known to both Seller and Buyer becoming unachievable)
Product Inspection Company means the product inspection company designated for Surety Bonding Services which operates on RedGround’s inspection platform and provides inspection services according to the product quality standards stipulated in the Purchase Contract.
Operational Workflow of RedGround Surety Bonding Services
First Stage:Seller drafts, amends, and submits a Purchase Contract; Buyer may also draft and submit a Purchase Contract and RedGround approves.
Second Stage:
1) If Buyer drafts the Purchase Contract, Seller shall confirm such Purchase Contract; 2) If Seller drafts the Purchase Contract, 3)Buyer shall remit the Contract Sum in full over payment methods provided by RedGround
Third Stage Letter of Credit
RedGround, to provide both the seller and the buyer a sense of security [18] in terms of payment (with regards to the seller) and credit (with regards to the buyer) issues a Letter of Credit against to contract amount using a bank, an entity with reputably good creditworthiness, as a mediator between the seller and the buyer in order to effect payment. Once Contract terms are completed and confirmed, the bank will transfer the funds. This ensures the payment will be made as long as the services are performed.
Fourth Stage:
Pre-Shipment Inspection means Product Inspection Company designated by RedGround perform and inspection according to the Quality Standard stipulated by the contract and regulations of the buyer’s country. All costs and fees shall be included in the contract and it is seller’s responsibility to pay these costs at the Exporting Country.
Fifth Stage:
Seller shall ship the products in the method agreed in the Purchase Contract.
Sixth Stage On-Arrival:
Buyer shall confirm receipt of products and give a review of Seller within “N calendar days” after Seller ships the products. N calendar days” means:
Shipping from the designated Port/Place of Loading:
a. Sea shipping, Land transportation, Postal parcel: 60 days after the Actual Date of Shipment as recorded in the system (direct voyage time shall be determined by RedGround
b. Air freight: 30 days after the Actual Date of Shipment as recorded in the system.
c. Express: 15 days after the Actual Date of Shipment as recorded in the system.
From overseas warehouse: 10 days after the Actual Date of Shipment as recorded in the system.
For the avoidance of doubt, the system’s default Date of Confirmed Receipt shall only apply upon (i) receipt of products or (ii) where there is no logistics status available. Where the logistics status states that the products are still being delivered, the Date of Confirmed Receipt shall only be the day when the Buyer clicks "Confirm" on the order system to confirm the receipt of the products.
Definition of “Shipment Date:
Unless otherwise agreed by Buyer and Seller, “Shipment Date” is subject to the shipment date recorded in the RedGround. Online Trade Assurance transaction system. If there is an error in the shipment date recorded in the RedGround. Online Trade Assurance transaction system, the actual shipment date shall be subject to the verification and confirmation RedGround.
Under certain transaction setting, Buyer may extend the Shipment Date for not more than 90 days (including 90 days) with the Seller's permission.
If permitted by RedGround transaction system, Buyer and Seller may extend the expected date of arrival of the products.
