RedGround applies very strict Pre-Shipment and On-Arrival inspection performed by internationally certified third-party Product Inspection Companies. Against all odds:

You have 14 calendar days to return an item from the date you received it in following conditions

• Purchased product is not in compliance with the product description and specifications displayed online and/or stipulated in purchase contract
• Seller fails to provide valid documentation for the change of ownership
• Seller commits any other material breach of the purchase contract.

We perform following steps once we have received your claim; online, by email or physically delivered.

• We will perform a careful quality check
• If the claim is valid we will refund you according to your requested refund method.
• The process may take up to 7 days from when your return request was submitted
• If the claim is invalid the item will be sent back to you at your own cost

We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling

Shipping from the designated Port/Place of Loading:

1. Sea shipping, Land transportation, Postal parcel: 60 days after the Actual Date of Shipment as recorded in the system (direct voyage time shall be determined by RedGround
2. Air freight: 30 days after the Actual Date of Shipment as recorded in the system.
3. Express: 15 days after the Actual Date of Shipment as recorded in the system.

From overseas warehouse: 10 days after the Actual Date of Shipment as recorded in the system.